소장자료

Relationships are at the heart of every positive human experience. Maxwell, a master communicator and relational expert, makes learning about relationships accessible to everyone. The most sophisticated leaders and salespeople will pick up on skills that will make them even better, and relational novices will learn skills that can transform them into relational dynamos.

Acknowledgments ix
Introduction xiii
The Readiness Question: Are We Prepared for Relationships? 1(56)
The Lens Principle: Who We Are Determines How We See Others 4(11)
The Mirror Principle: The First Person We Must Examine Is Ourselves 15(10)
The Pain Principle: Hurting People Hurt People and Are Easily Hurt by Them 25(10)
The Hammer Principle: Never Use a Hammer to Swat a Fly off Someone's Head 35(10)
The Elevator Principle: We Can Lift People Up or Take People Down in Our Relationships 45(12)
The Connection Question: Are We Willing to Focus on Others? 57(62)
The Big Picture Principle: The Entire Population of the World---with One Minor Exception---Is Composed of Others 59(9)
The Exchange Principle: Instead of Putting Others in Their Place, We Must Put Ourselves in Their Place 68(10)
The Learning Principle: Each Person We Meet Has the Potential to Teach Us Something 78(10)
The Charisma Principle: People Are Interested in the Person Who Is Interested in Them 88(9)
The Number 10 Principle: Believing the Best in People Usually Brings the Best Out of People 97(10)
The Confrontation Principle: Caring for People Should Precede Confronting People 107(12)
The Trust Question: Can We Build Mutual Trust? 119(55)
The Bedrock Principle: Trust Is the Foundation of Any Relationship 121(11)
The Situation Principle: Never Let the Situation Mean More Than the Relationship 132(10)
The Bob Principle: When Bob Has a Problem with Everyone, Bob Is Usually the Problem 142(10)
The Approachability Principle: Being at Ease with Ourselves Helps Others Be at Ease with Us 152(10)
The Foxhole Principle: When Preparing for Battle, Dig a Hole Big Enough for a Friend 162(12)
The Investment Question: Are We Willing to Invest in Others? 174(54)
The Gardening Principle: All Relationships Need Cultivation 177(11)
The 101 Percent Principle: Find the 1 Percent We Agree on and Give It 100 Percent of Our Effort 188(10)
The Patience Principle: The Journey with Others Is Slower Than the Journey Alone 198(10)
The Celebration Principle: The True Test of Relationships Is Not Only How Loyal We Are When Friends Fail, but How Thrilled We Are When They Succeed 208(9)
The High Road Principle: We Go to a Higher Level When We Treat Others Better Than They Treat Us 217(11)
The Synergy Question: Can We Create a Win-Win Relationship? 228(38)
The Boomerang Principle: When We Help Others, We Help Ourselves 230(9)
The Friendship Principle: All Things Being Equal, People Will Work with People They Like; All Things Not Being Equal. They Still Will 239(9)
The Partnership Principle: Working Together Increases the Odds of Winning Together 248(10)
The Satisfaction Principle: In Great Relationships, the Joy of Being Together Is Enough 258(8)
Final Review of the People Principles for Winning with People 266(3)
Notes 269(6)
About the Author 275