Situated Practice Systems: Developing Worker's Capabilities for Complex Work in Networked Workplaces
Situated Practice Systems: Developing Worker's Capabilities for Complex Work in Networked Workplaces
상세정보
- 자료유형
- 학위논문 서양
- 최종처리일시
- 20250211152938
- ISBN
- 9798346857921
- DDC
- 004
- 서명/저자
- Situated Practice Systems: Developing Workers Capabilities for Complex Work in Networked Workplaces
- 발행사항
- [Sl] : Northwestern University, 2024
- 발행사항
- Ann Arbor : ProQuest Dissertations & Theses, 2024
- 형태사항
- 202 p
- 주기사항
- Source: Dissertations Abstracts International, Volume: 86-06, Section: A.
- 주기사항
- Advisor: Zhang, Haoqi;Gergle, Darren.
- 학위논문주기
- Thesis (Ph.D.)--Northwestern University, 2024.
- 초록/해제
- 요약Today's workforce must be able to tackle complex, open-ended problems, including in research, design, engineering, and entrepreneurship. To support complex work, workplaces combine work processes, social structures, collaboration venues, and productivity tools into networked workplace ecosystems that increase access to support. Though access to support remains important, what makes workers effective at complex work are the sophisticated networked situated work practices they adopt, which include the way of working to perform tasks and the self-regulation skills that governs how well they are enacted. However, novices can struggle to identify issues in their practice, and their mentors can struggle to deduce practice issues affecting work progress through artifacts and conversation alone. Existing technology cannot help as it has a limited understanding of the nuances of how practices unfold across the workplace and how gaps in practice lead to issues in work outcomes. Consequently, those already capable of complex work excel in today's workplaces, but those who lack effective practices or have unaddressed practice struggles remain ineffective and are ultimately dismissed in favor of those already skilled. This dissertation introduces Situated Practice Systems that support workers in understanding and developing the work practices that make them effective at self-directing their work process, not just work tasks and progress. Unlike existing work in CSCW that has largely focused on providing task support in the workplace, Situated Practice Systems provide a critical missing layer of practice support that helps workers understand how issues in their existing practices are preventing work progress and facilitate opportunities in which an effective practice can be attempted. To enable such systems, this dissertation introduces abstractions in machine systems that model the situated practices people enact in a workplace, which help workers manage the complexity of specifying to a system how they want it to track and surface tailored practices to workers in the relevant contexts across a workplace (e.g., at weekly planning meetings).Situated Practice Systems are developed through three components. First, I develop a model of networked situated work practice that shows the ways of working and self-regulation skills that workers must apply when working on complex work across a network of interactions in the workplace. Second, Orchestration Scripts provides computational abstractions of an organization's ways of working that allow for expressing situated work processes (e.g., discussing strategies to prevent overworking at weekly meetings) to machines so they can be surfaced for discussion. Third, Interactive Context-Assessment-Plans (CAP) Notes provides computational abstractions that support a mentor in understanding, modeling, and facilitating novice's work practices. Together, these systems provide a path for workplaces to be more practice-centric. This allows people to be more aware of opportunities to practice, see and break habitual patterns of ineffective practice, and grow their capability to tackle the complex problems they increasingly need to solve.
- 일반주제명
- Computer science
- 일반주제명
- Computer engineering
- 일반주제명
- Information technology
- 키워드
- Complex work
- 키워드
- Situated work
- 기타저자
- Northwestern University Technology and Social Behavior
- 기본자료저록
- Dissertations Abstracts International. 86-06A.
- 전자적 위치 및 접속
- 로그인 후 원문을 볼 수 있습니다.
MARC
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■1001 ▼aGarg, Kapil Arun.▼0(orcid)0000-0003-4593-4766
■24510▼aSituated Practice Systems: Developing Worker's Capabilities for Complex Work in Networked Workplaces
■260 ▼a[Sl]▼bNorthwestern University▼c2024
■260 1▼aAnn Arbor▼bProQuest Dissertations & Theses▼c2024
■300 ▼a202 p
■500 ▼aSource: Dissertations Abstracts International, Volume: 86-06, Section: A.
■500 ▼aAdvisor: Zhang, Haoqi;Gergle, Darren.
■5021 ▼aThesis (Ph.D.)--Northwestern University, 2024.
■520 ▼aToday's workforce must be able to tackle complex, open-ended problems, including in research, design, engineering, and entrepreneurship. To support complex work, workplaces combine work processes, social structures, collaboration venues, and productivity tools into networked workplace ecosystems that increase access to support. Though access to support remains important, what makes workers effective at complex work are the sophisticated networked situated work practices they adopt, which include the way of working to perform tasks and the self-regulation skills that governs how well they are enacted. However, novices can struggle to identify issues in their practice, and their mentors can struggle to deduce practice issues affecting work progress through artifacts and conversation alone. Existing technology cannot help as it has a limited understanding of the nuances of how practices unfold across the workplace and how gaps in practice lead to issues in work outcomes. Consequently, those already capable of complex work excel in today's workplaces, but those who lack effective practices or have unaddressed practice struggles remain ineffective and are ultimately dismissed in favor of those already skilled. This dissertation introduces Situated Practice Systems that support workers in understanding and developing the work practices that make them effective at self-directing their work process, not just work tasks and progress. Unlike existing work in CSCW that has largely focused on providing task support in the workplace, Situated Practice Systems provide a critical missing layer of practice support that helps workers understand how issues in their existing practices are preventing work progress and facilitate opportunities in which an effective practice can be attempted. To enable such systems, this dissertation introduces abstractions in machine systems that model the situated practices people enact in a workplace, which help workers manage the complexity of specifying to a system how they want it to track and surface tailored practices to workers in the relevant contexts across a workplace (e.g., at weekly planning meetings).Situated Practice Systems are developed through three components. First, I develop a model of networked situated work practice that shows the ways of working and self-regulation skills that workers must apply when working on complex work across a network of interactions in the workplace. Second, Orchestration Scripts provides computational abstractions of an organization's ways of working that allow for expressing situated work processes (e.g., discussing strategies to prevent overworking at weekly meetings) to machines so they can be surfaced for discussion. Third, Interactive Context-Assessment-Plans (CAP) Notes provides computational abstractions that support a mentor in understanding, modeling, and facilitating novice's work practices. Together, these systems provide a path for workplaces to be more practice-centric. This allows people to be more aware of opportunities to practice, see and break habitual patterns of ineffective practice, and grow their capability to tackle the complex problems they increasingly need to solve.
■590 ▼aSchool code: 0163.
■650 4▼aComputer science
■650 4▼aComputer engineering
■650 4▼aInformation technology
■653 ▼aComplex work
■653 ▼aComputational abstractions
■653 ▼aSituated practice systems
■653 ▼aSituated work
■653 ▼aWorkplace networks
■690 ▼a0984
■690 ▼a0489
■690 ▼a0464
■690 ▼a0429
■71020▼aNorthwestern University▼bTechnology and Social Behavior.
■7730 ▼tDissertations Abstracts International▼g86-06A.
■790 ▼a0163
■791 ▼aPh.D.
■792 ▼a2024
■793 ▼aEnglish
■85640▼uhttp://www.riss.kr/pdu/ddodLink.do?id=T17164244▼nKERIS▼z이 자료의 원문은 한국교육학술정보원에서 제공합니다.
