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Two Essays Exploring Adoption of AI-Powered Technologies and Their Impact on Consumer Well-Being
Two Essays Exploring Adoption of AI-Powered Technologies and Their Impact on Consumer Well-Being
상세정보
- 자료유형
- 학위논문 서양
- 최종처리일시
- 20250211153103
- ISBN
- 9798384088127
- DDC
- 640
- 저자명
- Jin, Ji Hyun.
- 서명/저자
- Two Essays Exploring Adoption of AI-Powered Technologies and Their Impact on Consumer Well-Being
- 발행사항
- [Sl] : The Ohio State University, 2024
- 발행사항
- Ann Arbor : ProQuest Dissertations & Theses, 2024
- 형태사항
- 110 p
- 주기사항
- Source: Dissertations Abstracts International, Volume: 86-04, Section: B.
- 주기사항
- Advisor: Rezcek, Rebecca Walker.
- 학위논문주기
- Thesis (Ph.D.)--The Ohio State University, 2024.
- 초록/해제
- 요약Two essays explore how the adoption of AI technologies - AI-powered chatbots in particular - impact consumer well-being. The first essay focuses on the role of chatbots as a customer service representative and identifies two distinct types of interaction consumers have with chatbots: interactions when a chatbot's identity is (1) not disclosed and therefore ambiguous or (2) disclosed. The work finds a key psychological factor that impacts consumer response in these two types of interactions, namely self-presentation concerns. Six studies demonstrate that when self-presentation concerns are high, consumers (1) infer that an ambiguous chatbot is in fact a human and (2) prefer to interact with a clearly disclosed chatbot over a human service representative. The second essay focuses on the emerging role of chatbots as a digital tool aimed at improving consumer well-being and identifies why consumers are reluctant to use digital tools powered by chatbots geared toward improving mental (vs. physical) wellness. Four studies show that consumers are less interested in digital tools for mental (vs. physical) wellness because the very use of the tool cues them to think about how they lack close others in their "real" lives who can provide social support and thus feel negative about themselves. The essay further identifies an intervention that can help mitigate the reluctance toward the digital chatbot tool for mental wellness. Taken together, the two essays explore why consumers use AI-powered technologies and how that impacts their well-being.
- 일반주제명
- Home economics
- 키워드
- Mental wellness
- 기타저자
- The Ohio State University Business Administration
- 기본자료저록
- Dissertations Abstracts International. 86-04B.
- 전자적 위치 및 접속
- 로그인 후 원문을 볼 수 있습니다.
MARC
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■040 ▼aMiAaPQ▼cMiAaPQ
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■1001 ▼aJin, Ji Hyun.
■24510▼aTwo Essays Exploring Adoption of AI-Powered Technologies and Their Impact on Consumer Well-Being
■260 ▼a[Sl]▼bThe Ohio State University▼c2024
■260 1▼aAnn Arbor▼bProQuest Dissertations & Theses▼c2024
■300 ▼a110 p
■500 ▼aSource: Dissertations Abstracts International, Volume: 86-04, Section: B.
■500 ▼aAdvisor: Rezcek, Rebecca Walker.
■5021 ▼aThesis (Ph.D.)--The Ohio State University, 2024.
■520 ▼aTwo essays explore how the adoption of AI technologies - AI-powered chatbots in particular - impact consumer well-being. The first essay focuses on the role of chatbots as a customer service representative and identifies two distinct types of interaction consumers have with chatbots: interactions when a chatbot's identity is (1) not disclosed and therefore ambiguous or (2) disclosed. The work finds a key psychological factor that impacts consumer response in these two types of interactions, namely self-presentation concerns. Six studies demonstrate that when self-presentation concerns are high, consumers (1) infer that an ambiguous chatbot is in fact a human and (2) prefer to interact with a clearly disclosed chatbot over a human service representative. The second essay focuses on the emerging role of chatbots as a digital tool aimed at improving consumer well-being and identifies why consumers are reluctant to use digital tools powered by chatbots geared toward improving mental (vs. physical) wellness. Four studies show that consumers are less interested in digital tools for mental (vs. physical) wellness because the very use of the tool cues them to think about how they lack close others in their "real" lives who can provide social support and thus feel negative about themselves. The essay further identifies an intervention that can help mitigate the reluctance toward the digital chatbot tool for mental wellness. Taken together, the two essays explore why consumers use AI-powered technologies and how that impacts their well-being.
■590 ▼aSchool code: 0168.
■650 4▼aHome economics
■653 ▼aDigital technology
■653 ▼aMental wellness applications
■653 ▼aMental wellness
■653 ▼aConsumer well-being
■653 ▼aConsumer behavior
■653 ▼aConsumer psychology
■690 ▼a0310
■690 ▼a0338
■690 ▼a0800
■690 ▼a0386
■71020▼aThe Ohio State University▼bBusiness Administration.
■7730 ▼tDissertations Abstracts International▼g86-04B.
■790 ▼a0168
■791 ▼aPh.D.
■792 ▼a2024
■793 ▼aEnglish
■85640▼uhttp://www.riss.kr/pdu/ddodLink.do?id=T17164926▼nKERIS▼z이 자료의 원문은 한국교육학술정보원에서 제공합니다.
