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The Manifestation and Mitigation of Cognitive Bias in the User-Centered Design Process
The Manifestation and Mitigation of Cognitive Bias in the User-Centered Design Process
The Manifestation and Mitigation of Cognitive Bias in the User-Centered Design Process

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자료유형  
 학위논문 서양
최종처리일시  
20260202105330
ISBN  
9798263328733
DDC  
629.2872
저자명  
Schauer, Anastasia M.
서명/저자  
The Manifestation and Mitigation of Cognitive Bias in the User-Centered Design Process
발행사항  
[Sl] : Georgia Institute of Technology, 2024
발행사항  
Ann Arbor : ProQuest Dissertations & Theses, 2024
형태사항  
179 p
주기사항  
Source: Dissertations Abstracts International, Volume: 87-06, Section: B.
주기사항  
Advisor: Fu, Katherine.
학위논문주기  
Thesis (Ph.D.)--Georgia Institute of Technology, 2024.
초록/해제  
요약Usability or safety issues result when products are not designed with a diverse range of end users in mind. As the majority of engineering degree recipients are men, products designed by engineers are often inadequate for women users. One example of this is the higher fatality rate for women in car accidents when compared to men, due to safety systems in cars being designed by and for men. The field of engineering design lacks formal investigation into how cognitive bias manifests in a way that negatively impacts design outcomes, and particularly how these negative impacts may be inequitably distributed among stakeholders. Thus, the goal of this work is to contribute to the understanding of how cognitive bias influences the early stages of the design process.To fulfill this primary goal, the proposed research was divided into three parts, each fulfilling a more specific research objective. Study I explored the usage of makerspaces, a common site for gender inequity in engineering, through observation and ethnographic interviews with makerspace users. Makerspaces have been identified as an environment where gender impacts user experience, both because makerspaces are typically men-dominated and because different areas of makerspaces have strong stereotypes attached. Findings from Study I were used to develop study materials for Study II, which examined how the stereotyping of a design problem, a user's gender, and information presentation modality influence the designer's interpretation of customer problems and needs. Finally, Study III built upon the previous work to develop and test a bias mitigation intervention for design problems. The ability of this intervention to mitigate availability bias was validated in a design activity with professional engineers and designers. This work's main contributions to the field of engineering design include (1) an exploration into the concrete effects of cognitive bias in the design process and (2) a validated process for reducing the harmful effects of designers' cognitive bias.
일반주제명  
Seat belts
일반주제명  
Women
일반주제명  
Decision making
일반주제명  
Cognitive psychology
일반주제명  
Mechanical engineering
키워드  
Cognitive bias
기타저자  
Georgia Institute of Technology.
기본자료저록  
Dissertations Abstracts International. 87-06B.
전자적 위치 및 접속  
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■040    ▼aMiAaPQ▼cMiAaPQ
■0820  ▼a629.2872
■1001  ▼aSchauer,  Anastasia  M.
■24510▼aThe  Manifestation  and  Mitigation  of  Cognitive  Bias  in  the  User-Centered  Design  Process
■260    ▼a[Sl]▼bGeorgia  Institute  of  Technology▼c2024
■260  1▼aAnn  Arbor▼bProQuest  Dissertations  &  Theses▼c2024
■300    ▼a179  p
■500    ▼aSource:  Dissertations  Abstracts  International,  Volume:  87-06,  Section:  B.
■500    ▼aAdvisor:  Fu,  Katherine.
■5021  ▼aThesis  (Ph.D.)--Georgia  Institute  of  Technology,  2024.
■520    ▼aUsability  or  safety  issues  result  when  products  are  not  designed  with  a  diverse  range  of  end  users  in  mind.  As  the  majority  of  engineering  degree  recipients  are  men,  products  designed  by  engineers  are  often  inadequate  for  women  users.  One  example  of  this  is  the  higher  fatality  rate  for  women  in  car  accidents  when  compared  to  men,  due  to  safety  systems  in  cars  being  designed  by  and  for  men.  The  field  of  engineering  design  lacks  formal  investigation  into  how  cognitive  bias  manifests  in  a  way  that  negatively  impacts  design  outcomes,  and  particularly  how  these  negative  impacts  may  be  inequitably  distributed  among  stakeholders.  Thus,  the  goal  of  this  work  is  to  contribute  to  the  understanding  of  how  cognitive  bias  influences  the  early  stages  of  the  design  process.To  fulfill  this  primary  goal,  the  proposed  research  was  divided  into  three  parts,  each  fulfilling  a  more  specific  research  objective.  Study  I  explored  the  usage  of  makerspaces,  a  common  site  for  gender  inequity  in  engineering,  through  observation  and  ethnographic  interviews  with  makerspace  users.  Makerspaces  have  been  identified  as  an  environment  where  gender  impacts  user  experience,  both  because  makerspaces  are  typically  men-dominated  and  because  different  areas  of  makerspaces  have  strong  stereotypes  attached.  Findings  from  Study  I  were  used  to  develop  study  materials  for  Study  II,  which  examined  how  the  stereotyping  of  a  design  problem,  a  user's  gender,  and  information  presentation  modality  influence  the  designer's  interpretation  of  customer  problems  and  needs.  Finally,  Study  III  built  upon  the  previous  work  to  develop  and  test  a  bias  mitigation  intervention  for  design  problems.  The  ability  of  this  intervention  to  mitigate  availability  bias  was  validated  in  a  design  activity  with  professional  engineers  and  designers.  This  work's  main  contributions  to  the  field  of  engineering  design  include  (1)  an  exploration  into  the  concrete  effects  of  cognitive  bias  in  the  design  process  and  (2)  a  validated  process  for  reducing  the  harmful  effects  of  designers'  cognitive  bias.
■590    ▼aSchool  code:  0078.
■650  4▼aSeat  belts
■650  4▼aWomen
■650  4▼aDecision  making
■650  4▼aCognitive  psychology
■650  4▼aMechanical  engineering
■653    ▼aCognitive  bias
■690    ▼a0548
■690    ▼a0633
■71020▼aGeorgia  Institute  of  Technology.
■7730  ▼tDissertations  Abstracts  International▼g87-06B.
■790    ▼a0078
■791    ▼aPh.D.
■792    ▼a2024
■793    ▼aEnglish
■85640▼uhttp://www.riss.kr/pdu/ddodLink.do?id=T17360264▼nKERIS▼z이  자료의  원문은  한국교육학술정보원에서  제공합니다.

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